Shri Mudra Finance has adopted the Fair Practices Code (FPC) to ensure transparency and fairness in all our dealings with customers.
- Applications: All loan applications will be processed within a reasonable timeframe. Acknowledgement will be provided for all applications.
- Loan Agreement: The loan agreement will clearly state the annualized interest rate, processing fees, and penal charges.
- Language: All communications will be in English or a vernacular language (Hindi) understood by the borrower.
Our interest rates are determined based on a graduated risk premium model. Factors affecting the rate include:
- Cost of funds for the company.
- Credit risk and history of the borrower.
- Collateral value (for Gold/Property loans).
Note: Changes in interest rates will be prospective and communicated to the borrower in writing.
We believe in dignity and respect. Our collection agents are trained to follow a strict code of conduct mandated by RBI:
Time: 07:00 AM to 07:00 PM only.
Identity: Agents must display ID cards.
We strictly prohibit the use of muscle power, abusive language, or harassment for recovery.
If you have a complaint, please follow our escalation matrix:
We adhere to the Know Your Customer (KYC) and Anti-Money Laundering (AML) standards set by the RBI to prevent financial fraud. Borrowers must submit valid OVDs (Officially Valid Documents) such as Aadhar, PAN, or Voter ID.
If a customer's complaint is not resolved by the company within a period of one month, the customer may appeal to the Officer-in-Charge of the Regional Office of DNBS of RBI.
